SH-102 — Add or remove a payment card
Overview
Drivers can save multiple cards. Adding a card triggers a small AED 1.00 verification charge that must be authorized in the driver's bank app.
User impact
No valid card (and no Wallet balance) = cannot charge; "Not Authorized" / "Account Inactive" errors stem from this.
Prerequisites
A Registered account; a Visa/Mastercard credit or debit card; the bank's app for online-transaction authorisation.
Step-by-step
add a card
- From the map screen, tap the Menu icon (bottom right).
- Tap Payment Methods → + Add (you can add multiple cards).
- Tick the box to authorize the AED 1.00 verification, then continue to Payment.
- Enter card details (number, expiry, security code, name on card) and accept the T&Cs.
- Tap Pay AED 1.00.
- In your bank app, authorize the AED 1.00 online transaction to SHABIK ELECTRIC VEHICLES CHARGING LLC.
- Return to SHABIK and wait for authorization to complete — the card is saved.
Remove a card
Menu → Payment Methods → select the card → remove.
Symptoms / What to check
| Symptom | Likely cause | Resolution |
|---|---|---|
| "Card won't add" | Bank authorization not completed | Have them open the bank app and approve the AED 1.00 request; retry |
| "Can't remove my card" | Negative balance or pending charge | Driver must clear the negative balance / pending charge first, then remove (see SH-801) |
| "Was I charged AED 1?" | Verification hold | Explain it's a small verification, released by the bank per standard timelines |
Troubleshooting tips:
Never take card numbers/CVV over the phone — direct the driver to enter details in the app themselves.
SLA-friendly resolution:
Live (P3). Card-removal blocked by balance → resolve the balance first (SH-801), then remove.
Related articles:
SH-501 Payment methods
SH-103 Wallet top-up
SH-402 Pre-auth
SH-801 Refunds.
Escalation:
Negative balance the driver disputes / can't clear → Finance review.
Arabic phrase (caller-facing): «لأمانك ما بقدر آخذ بيانات البطاقة عالتلفون — أدخلها داخل الـ app، وفي مبلغ بسيط AED 1 للتحقق بترجعه البنك.»
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