SH-401 — Tariffs & how charging is priced
Overview:
Charging is billed by energy consumed (kWh), not time. Rates are shown in the app before every session.
User impact:
High — sets expectations; prevents "why so much?" disputes.
Prerequisites:
None.
Tariffs (incl. VAT)
| Charger | Rate | Minimum |
|---|---|---|
| DC (Ultra-Fast) | AED 1.26 / kWh | AED 5.00 per session |
| AC (Type 2) | AED 0.74 / kWh | AED 5.00 per session |
Symptoms / What to check
| Symptom | Likely cause | Resolution |
|---|---|---|
| "Why did DC cost more than a slower network?" | Billed by kWh; faster delivers more energy | Explain energy-based billing (e.g. 10 min DC ≈ AED 30 delivers far more than 30 min slow ≈ AED 20) |
| "What will it cost me?" | Estimate request | Rate × kWh added; exact total shown in the app/receipt after the session |
| "I want a firm quote for home install" | Sales pricing | Route to B2C Sales 026591002 (SH-701) |
Troubleshooting tips:
Tell drivers to review the in-app price on the Connector Details screen before tapping Start.
SLA-friendly resolution:
Live (P3/P4).
Related articles:
SH-400 (parent)
SH-402 Pre-auth
SH-404 Overstay
SH-403 Receipts.
Escalation:
Suspected mischarge vs. tariff → SH-801 (refund/review).
Arabic phrase (caller-facing): «التسعيرة بالـ kWh: DC بـ AED 1.26 و AC بـ AED 0.74 شامل الـ VAT، والحد الأدنى AED 5 للجلسة — والسعر يبيّن لك بالـ app قبل ما تبدأ.»
Related Articles
How to extract charging sessions
To extract charging sessions in SHABIK, you can use the following steps: 1. Login to the SHABIK Admin Panel: https://cp.ae.shabik.net/ 2. Navigate to the "Charging Sessions" card on the dashboard. 3. Select the desired time period using the drop-down ...SHABIK — Tariffs, Pre-Authorisation, Billing & Refunds
SHABIK — CATEC's public EV-charging network — official guide Tariffs & fees Item SHABIK value DC tariff (CCS2 fast charging) AED 1.26 / kWh incl. VAT AC tariff (Type 2) AED 0.74 / kWh incl. VAT Minimum session charge AED 5.00 Billing basis Energy ...SH-103 — Top up the SHABIK Wallet
Overview: The Wallet is prepaid balance used instead of paying by card per session. User impact: Low/empty Wallet (and no card) blocks charging and causes "Account Inactive". Minimum AED 20 is needed to cover a pre-auth hold; AED 100 is the ...SH-102 — Add or remove a payment card
Overview Drivers can save multiple cards. Adding a card triggers a small AED 1.00 verification charge that must be authorized in the driver's bank app. User impact No valid card (and no Wallet balance) = cannot charge; "Not Authorized" / "Account ...SHABIK — Getting Started: App, Account & Charging
SHABIK — CATEC's public EV-charging network — official guide The SHABIK UAE app Item Detail App "SHABIK UAE" — Apple App Store (id1621253430) / Google Play (net.shabik.ae.app). Languages: English / العربية (Menu → Set Language) Registration Email → ...