SH-201 — Find a station, check availability & favourites
Overview: The app map shows all SHABIK stations with live status. SHABIK operates across the UAE. Some locations are restricted (residential/private — access for authorised users only).
User impact: High for trip planning; "no stations near me" is often a filter/restricted-site issue.
Prerequisites: App installed; location permission helpful.
Step-by-step resolution
- Open the app → map. Pins show stations; green indicates available.
- Tap a pin to see chargers there — connector type, power output, and real-time availability.
- Tap directions to navigate.
- Favourites: tap the heart on a station to save it; view saved via the heart icon at the bottom of the map.
Symptoms / What to check
| Symptom | Likely cause | Resolution |
|---|
| "No stations showing" | Location off / zoomed out / restricted sites | Enable location; zoom out; explain some sites are restricted users only |
| "Pin shows occupied" | Charger in use | Suggest nearest available green pin or reserve (SH-202) |
| "Is there a station in [area]?" | Coverage question | Check the app for current coverage — network is growing; do not quote a fixed station count |
Troubleshooting tips: Coverage changes often — defer to the live app rather than memorised lists. [VERIFY: total SHABIK live station count — confirm in the app; do not quote a fixed number]
SLA-friendly resolution: Live (P3/P4).
Related articles: SH-200 (parent) · SH-202 Reserve · SH-205 Connectors.
Escalation: Station shown available but reported faulty on arrival → SH-1001 (outage).
Arabic phrase (caller-facing): «افتح الـ map داخل الـ app، والبِن الأخضر معناه الشاحن متوفّر — اضغط عليه وبيوريك نوع الـ connector والتوفّر مباشرة.»
Related Articles
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