How to request account deletion — clear balances first, then contact support.

SH-105 — Delete your account / data request

Overview

Account deletion is handled by support, not self-service, and requires a clear balance.

User impact

Alert
Medium — irreversible; affects history/receipts.

Prerequisites

No pending charges or negative balance; identity confirmed (account email).

Step-by-step resolution

  1. Confirm the account has no pending balance (settle first — see SH-801 if a charge is disputed).
  2. Submit the request via in-app support or email support@shabik.net from the registered address.
  3. Agent logs a deletion request ticket and gives a reference number; confirm the data-handling timeline per SHABIK privacy policy.

Symptoms / What to check

Pending balance present → must be cleared before deletion proceeds.

Troubleshooting tips

Treat as a privacy request; do not delete without identity verification.

SLA-friendly resolution

Ticketed (P3); acknowledge live, process per policy.

Related articles

  1. SH-100 (parent)
  2. SH-801 Refunds
  3. SH-403 Receipts/invoices.

Escalation

Data-protection / privacy specifics → escalate to the data-handling owner. [REQUIRES INPUT: confirmed account-deletion turnaround time + data-retention statement for caller-facing use]
Arabic phrase (caller-facing): «نقدر نحذف حسابك، بس أول شي نتأكد ما في رصيد أو مبالغ معلّقة، وبعدين نكمّل الطلب عبر support@shabik.net.»

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