SHABIK — Getting Started: App, Account & Charging
SHABIK — CATEC's public EV-charging network — official guide
The SHABIK UAE app
| Item | Detail |
|---|
| App | "SHABIK UAE" — Apple App Store (id1621253430) / Google Play (net.shabik.ae.app). Languages: English / العربية (Menu → Set Language) |
| Registration | Email → accept T&Cs → 4-digit OTP sent by email (check junk/spam) → full name + mobile number |
| Vehicles | One vehicle per account (multi-vehicle is not supported) |
| Add a card | Menu → Payment Methods → + Add → agree to the AED 1.00 verification → authorise in your bank app (payee: SHABIK ELECTRIC VEHICLES CHARGING LLC). Multiple cards allowed |
| Wallet (Balance) | Menu → Balance → Top-up. Minimum working balance AED 20; recommended AED 100 |
| Pay from wallet | On the payment step tap "Change" → "Balance" |
| Payment methods | Visa/Mastercard and prepaid Balance — no cash. Apple Pay / Google Pay coming soon |
| Receipts | Menu → History (All / Pending); top-up invoice via the Payment Success screen → three dots |
| Reservations | Currently disabled — feature suggestions welcome at support@shabik.net |
| Favourites / alerts | Heart icon = favourite station · bell icon = notifications |
| Delete account / remove card | Via support; all balances must be cleared first (a card cannot be removed with an outstanding balance) |
How to charge
- Scan the QR on the charger (or pick the station on the map) and review the per-kWh pricing.
- Confirm your payment method — to use your wallet, tap "Change" → "Balance".
- Tap Start Charging and plug in only when the app shows "Plug-in".
- To finish: open the active session → red Stop Charging → wait for confirmation before unplugging.
Connectors & charging speed
SHABIK chargers use AC Type 2 and DC CCS2. GB/T is not supported — imported vehicles with a GB/T port need an approved CCS2↔GB/T active adapter (or AC Type 2 where applicable).
Charging speed varies with your car's own limit (including 400 V vs 800 V architecture), battery level (slows near 100%), heat (UAE summer throttles to protect the battery), and site power sharing. AC showing ~3.5 kW instead of 7 kW is usually single-phase/load-balancing — normal, not a fault.
Support — 24/7
Call 02 659 1001 (+971 2 6591001) · Call/WhatsApp +971 56 515 4200 (photos and follow-up) · support@shabik.net · www.shabik.net
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